IT Department Leadership

Department structure guidance

Domestic and International team structuring – With a deep RichCunderstanding of technical requirements and local cultures I have built and managed teams across the United States, Europe, India and South America.

Regional team building and management – Hire the smartest technical people and allow them to work effectively. Set achievable standards, provide a ubiquitous global environment and allow your employees to achieve the targets for which they were hired. I have excelled in building and leading global teams for three different companies.

Matrix Team Management – Break down department barriers to accomplish more than the sum of the parts. Work collectively with company peers setting objectives, sharing and allocating resources energetically to reach common goals. One of my core business values is to develop positive peer relationships. I have been successful working  cross functionally with other IT teams such as Applications, Data analytics and other Infrastructure teams to ensure high performance results for all facets of technology.

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Hire the best – LISTEN – become the best!

“It doesn’t make sense to hire smart people and then tell them what to do… hire smart people so they can tell us what to do.”

Steve Jobs

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IT Infrastructure Management

Standardization

Standardized Network Topology – Building a standardized environment as a business grows provides the performance needed to maximize productivity. Standards within a common environment keep it maintainable and secure to keep systems as well as data protected. I’ve managed small (200 person) company environments, extremely large (120,000 end users) environments and everything in between.  Standardized build-outs allow for the rapid regional deployment of supporting network infrastructure. Having standard appliances, standard IP strategy and standardized security practices reduces the complexity of the environment which in turn allows a team to remain effective and agile. My system of leveraging the cloud and utilizing edge technology results in an environment that is extremely cost effective.

End User Productivity Tools Standardization – The “secret sauce” of a cost effective supportable environment is a common standard for the Desktop user environment. A standardized OS build and software application deployment for the user base ensures a constant performance platform. In today’s world that includes standardized conversational environments:  messaging, email and collaboration tool sets. A standard image set with a common an OS build out that includes a common virus protection solution (with daily virus data push technology) is key.  Combined with a automated patch deployment strategy this process provides a device that is easy to deploy, easy to maintain and easy to support. I’ve built and managed such tools in all of my positions and consulting engagements.

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Maintain high standards in all phases of your life

“The quality of a leader is reflected in the standards they set for themselves.”

Roy Kroc

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IT Program and Project Management

Program Management

Portfolio Management: At Seibel and Flextronics I programmed multiple projects at any given time. As Seibel grew in size it was necessary to establish a desktop standard, manage a software licensing process and build out a 24X7 help desk that included rolling out a trouble tracking tool set. As I managed the portfolio it was necessary to track progress on a daily basis while reporting back to C-Level Management through a monthly presentation.

Projects Management

Waterfall Methodology – I am certified on MS Project and possess a thorough understanding IT Project Management. Most of the projects I have managed have used a Waterfall method.  Some of the projects that I have managed include: The consolidation of three remote data center locations into a single 2500 sq ft location. The consolidation of 6000 stand alone servers into 2200 blade and virtual servers (combined with a data refresh project). Complete Sales Force hardware refresh (2700 notebook computers) with upgraded OS package and application suite.

Agile Methodology – Agile works great for rolling out software deployments, particularly software feature upgrades and enhancements.  Being able to dedicate a single resource for a short period of time to deploy a particular module or upgrade greatly shortens the completion timeline.  Additionally, the ability to overlap phased implementation components gives the team quick wins. At FLEX I was tasked with a project to deploy a MS Windows OS upgrade combined with a MS Exchange upgrade. I was able to deploy specific components of the upgrade as our project progressed while our end users experienced very little down time. This method made it easy to adjust as our experience grew and requirements changed. Through careful planning I was able to complete the upgrade of 45,000 nodes in a little less than 18 months.

Incident Management

ITIL Major Incident Management – Response to a major service disruption is critical to the success of any IT Organization.  During a recent 6 month contract with a major clothing distributor I filled the role as the primary Incident Manager.  Knowing when to declare a major incident, know who to contact to stop the bleeding (restore service) and bringing people together to determine root cause,  a final remedy to stabilize the environment and process to eliminate the even from happening again is a art critical to successful IT management.

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Be the most important member of the Project Team

“Technology is just a tool. In terms of getting the kids to work together and motivating them, the teacher is the most important.”

Bill Gates

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